We sure do! 

We offer fast and free shipping for all subscription orders worldwide and from time to time, offer free shipping as a promotion for one-off purchases.

Delivery times vary depending on the destination and the shipping method selected.

• Worldwide Standard Delivery (all countries): Typically arrives within 4-10 business days.

• Worldwide Express Delivery (all countries): Typically arrives within 1-4 business days.

Shipping is free for all subscription purchases. 

For all one-off purchases, shipping cost is calculated automatically for you at checkout, simply checkout and enter your address to see the shipping cost for your region. 

We currently ship to all countries other than New Zealand. 

We sure do! However, there are a few that we are unable to send to.

To review the countries we currently don't ship to, please see below:

Afghanistan, Russia, Ukraine. 

If you can't see your country as an option and it isn't in the above list, please contact us.

Please note that international shipments can take 15 business days for rural regions.

If you have been waiting for more than 12 business days  to receive your order, please get in touch with our team to investigate the issue.

While we're based in Australia and New Zealand, we ship from either our US or NZ warehouses, depending on your location. 

If you're based in Australia or New Zealand, it will be shipped from our NZ-based warehouse.

and if you're based in Canada, The USA, The UK and other parts of Europe, your order will be shipped from our US-based facility.

Once an order is placed, we may be able to make changes to the order, but you will need to contact us at: [email protected]

If you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Orders can be cancelled up until the point they have been placed in packing or shipped. Please note, because we ship out multiple times per day, sometimes your parcel has already shipped by the time we receive your inquiry! However, we still will always endeavour to see what we can do.

Please email our team with your cancellation request as soon as possible at [email protected].

You will receive confirmation of your cancellation if we’re able to make it happen.

After this period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received an shipping confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. 

Firstly, please be sure to have a thorough check around your home and with neighbors/building management who may have collected the package for you, it is very commonly just been placed somewhere hidden typically. 

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to us at [email protected] and we'll get it sorted for you.

Once your order has been placed and processed, you will receive a shipping confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 3 days for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Please make sure first that you haven't created your account / ordered under a different email. You can do so by finding your order confirmation (it will have gone to the email linked to your account), be sure to use this email only.

Once you’ve created your account / ordered, you should have gotten an email from us to activate the account.

If you're still having issues, please contact us.

Here's the exciting thing about MenoVital - it's not just another "band-aid" solution! 

We've created something special: a comprehensive supplement that gets right to the heart of what's causing your menopause symptoms. Because of this, the list of symptoms it helps with is vast — it's essentially all menopause symptoms, however, there are ones it's particularly designed for:

• Hot flashes and night sweats
• Anxiety and stress
• Mood changes
• Brain fog
• Fatigue
• Sleep / insomnia
• Joint pain 

And guess what? While those are our star players, they're not the only benefits! 

Many women tell us they're noticing improvements in other areas - from libido to reduction in ear itchiness etc. It's like a domino effect of goodness, with one improvement often leading to another!

On weight loss:

We believe in keeping it real with you - while many companies out there might promise miracle solutions for menopause weight management (and charge you a fortune for them!), we're going to be straight with you: no supplement alone will magically control your weight. 

The reason being is that science has proven, time and time again, that the main modality and trigger for menopausal weight gain is due to the muscle:fat dynamic — because of this, the only way to manage it is through diet and exercise (no magic pill we're currently aware of helps here, and we're very well-read on the science).

However, by helping balance your hormones and reduce stress, MenoVital creates a more supportive environment for your body. Think of it as setting the stage for success! When you're sleeping better, feeling less stressed, and having fewer hot flashes, it becomes so much easier to maintain those healthy habits that do make a difference - like enjoying nutritious foods, staying active, and getting quality rest. But it's not a magic pill for weight loss (nothing is)! 

Absolutely! MenoVital is safe and should be compatible with all common supplements like multi-vitamins, fish oil / omega 3 etc. However, taking this alongside another menopause supplement is often unnecessary! 

If you're unsure, please feel free to contact our team and we can advise you!

The currency you see should be in your home country's currency. To be super clear:

• If you're visiting from Australia, prices are displayed in $AUD
• If you're visiting from Canada, prices are displayed in $CAD
• If you're visiting from the USA or other countries, prices are displayed in $USD

Your currency will also be confirmed at checkout if you look at the total price! If you're still confused and unable to see your currency after checking out, please contact our team.

It’s hard to know where to start in answering this, but in effort to outline the key points that set it apart:

• Better ingredients — MenoVital’s formula is unique, and uses many ingredients not contained in others or at doses too low to have an effect. We’ve also sourced ingredients such as our Genistein from specific sources to have higher potency or lower side effects (e.g., we source our Genistein from Sophora Japinoca to be soy-free, despite being a ‘soy isoflavone’)
• Better science — All the ingredients in our formula aren’t just backed by science, they’re backed by great science. That means using randomized controlled trials and meta-analyses / systematic reviews only, and ensuring they meet strict study quality criteria. E.g., MenoVital is the only supplement we are aware of that contains ingredients backed by North American Menopause Society meta analysis
• Better doses — Unlike other supplements, all the ingredients in MenoVital are delivered at the exact doses shown to be most optimal in the studies backing them.
• Better safety — Each ingredient in MenoVital has an evidenced backed tolerability profile and was cross-referenced with a comprehensive interactions and side effects database
• Better quality — We source each ingredient in MenoVital individually and test it across multiple points of production to ensure maximum potency. We also make MenoVital in a world-class, cross contamination controlled, FDA and GMP-compliant facility
• Complete, ‘multi-layered’ support — Unlike other supplements, MenoVital works holistically to target multiple menopause symptoms from multiple angles for improved results

There are 60 capsules per bottle, to be taken twice daily, lasting you one month per bottle!

Return by mail

Reach out to our customer support team at [email protected] to initiate the return process with your order number and details about the item you wish to return. We will then instruct you on how to return your product.

Note: There may be a shipping charge per return.

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

90-Day Money-Back Guarantee

We offer a 90-day money-back guarantee from the delivery date of your first order of each unique product or bundle. If you're not satisfied with your purchase, please contact our friendly customer support team within 90 days, and we will help you with the refund process.

Exceptions For Heavily Discounted Bundles

For item bundles where the discount exceeds 30% off the retail price, our money-back guarantee covers only the first two bottles of the bundle. The remaining bottles are still eligible for refund but must be returned to us unopened first. Please reach out to customer support for instructions on returning these items.

Subscriptions

Our subscription allow you to schedule regular monthly shipments of supplements to your home. We encourage customers to try our products via the one-time purchase option to see if it works for their individual body before signing up for recurring monthly shipments. You can cancel any shipments via subscription portal at any time before the next charge date.

One-Time Purchases:

For one-time purchases, you can cancel your order through self-service within 12 hours before it's fulfilled.

Returns:

Returns are accepted within 90 days of the purchase date, and the item must be in its original condition. If you have not opened a bottle of Her Vitality product, please submit a return claim and we will provide you with a return label.

Refunds

Refunds will be issued to your original form of payment once we receive and process your return or cancellation request. It usually takes 3-5 business days for the refund to process fully; however, please allow up to 10 business days for the refund to appear on your bank statement.

If you have any questions or need assistance with refunds or the return process, please don't hesitate to contact our customer support team. We're here to help you and ensure 100% customer satisfaction.

It usually takes 3-5 business days for the refund to process fully; however, please allow up to 10 business days for the refund to appear on your bank statement.

If you have any questions or need assistance with refunds or the return process, please don't hesitate to contact our customer support team. We're here to help you and ensure 100% customer satisfaction.

We are happy to assist with instructions on how to cancel your subscription. You can do using any of the below options:

1. Login to your account here, then click 'subscriptions' and 'cancel subscription'

2. Contact our team and request us to do it for you!

We are happy to assist with instructions on how to cancel your subscription.

1. Login into your account here 

2. Click Subscriptions

3. Locate your subscription and click Manage

4. Click Skip Shipment

If you can't figure this out yourself, please just email our team and we'll happily do it for you!

You can do this all via our subscription portal here.

If you run into any troubles, just message our team and we'll happily help you out!

Please note: Our 'Welcome' discount codes for signing up to our newsletter cannot be combined with the subscription discount as we are already heavily discounting that item. Please also note that subscription discounts are automatically integrated into the pricing and shipping cost, so no discount needs to be applied!

To apply a promo or discount code:

• Proceed to checkout and enter your code in the 'Discount Code' field.

• Click 'Apply' to see your new total before finalizing your order.

• Only one code can typically be used per order, although there are exceptions to this at times!

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device. Otherwise, contact our team. 

If you're talking about the '20% OFF and free shipping' discount code, this is a deal we run for our subscription products where there isn't any discount code! This is automatically integrated into the price and shipping cost at checkout! 

If you are still having issues applying another code, a key thing to check is if you are trying to apply it to a subscription package. If so, that's likely why your code isn't working! We don't allow subscriptions to be combined, as our subscription packages are already heavily discounted and come with free shipping as is. 

If your case doesn't fall into any of the above cases, please reach out to our team and we'll happily get this sorted out for you!  

MenoVital was designed to be extremely well tolerated and compatible with all medications and is perfectly fine to take alongside HRT, however, this is always a matter that you should consult with your healthcare professional on as they understand your medical history, current medications and other relevant facts. You can show them our ingredients panel (shown here).   

If you do not have access to a doctor and would still like to check, there are also other online resources for checking any possible interactions that may be helpful, such as Drugs.com. Please note, we are not liable for any recommendations / indications made by this site, and it is provided for informative purposes only.  

Our team is based across Australia and New Zealand. However, we ship directly from our warehouses in either the US (if you're ordering from the USA or Canada) or New Zealand / Australia (if you're ordering from either of those countries). 

Our products are all made in the USA in fully GMP compliant and FDA certified facility.